Audio Visual
Our preferred supplier is GES. Please visit GES Exhibitor Webshop to order services.
Banking / Exchange Bureau
The opening hours are from 09:00–17:00, Saturday to Thursday.
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EmiratesNBD: Concourse 2, opposite Hall 8
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ATM Machines: Concourses 1 and 2
Business Centre
DESCO - Print Center
Concourse 1, Between Halls 2 and 3
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Email: [email protected]
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Telephone: +971 4 223 4277
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Website: www.descoonline.com
The Business Centre offers a range of services:
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Conference and Workshop Package (CD, DVD Copy, Tent Cards, Folder, Invitations and Stationery)
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Business Cards
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Internet Access
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Posters
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Presentation Material
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Binding
Catering
DWTC is the exclusive supplier of food and beverage to all exhibitors at the venue. Food Safety is a primary concern at Dubai World Trade Centre and in line with regulations laid down by Dubai Municipality, food and beverage from outside is not allowed at the venue during build-up, event days and breakdown.
This includes, but is not limited to:
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Coffee machines
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Pre-packaged instant meals
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Water bottles
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Confectionery
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Local restaurant delivery meals
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Food and beverage samples
In accordance with local Islamic customs, the display and distribution of pork and licensed beverages is strictly forbidden. The show organisers and DWTC request your support to avoid violations that may lead to DWTC external catering permission fee charges prior to removal of the items.
Alcohol
No alcohol products are allowed at DWTC throughout the duration of the event. It is not permitted to consume alcohol publicly on the stand during show hours. It can only be allowed in a designated private / closed area outside the exhibition stand spaces, such as in meeting rooms above exhibition halls or in licensed outlets. Requests are subject to Dubai police approval.
Custom Catering
DWTC can prepare custom-made menus to accommodate your special requirements. For any queries or for custom made menus, please contact DWTC’s exhibition services directly at [email protected].
Stand Catering
All food is strictly halal and does not contain any pork products or alcohol.
All orders are to be placed via Event Plus Online Portal.
Early Bird Deadline: Monday 13 January 2025.
Limited catering services can still be ordered via the webshop throughout event days after the webshop order cut-off date.
Cleaning and waste disposal
Cleaning for exhibitor stands must be ordered directly from DWTC. Please order via Event Plus Online Portal.
Early Bird Deadline: Monday 13 January 2025.
If you have any additional questions on cleaning and waste disposal, you can contact DWTC’s exhibition services directly at [email protected].
Cloakroom Facilities
There are no cloakroom facilities at the DWTC.
Electricity
All electrical installations on stands, features and displays must comply with the following legal requirements and guidelines:
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Dubai Municipality Technical Guidelines and Associated Standards
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Dubai Electricity and Water Authority Policies
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Dubai World Trade Centre Engineering Department requirements
All installations must be constructed and maintained so as not to present a risk of danger. Equipment used by exhibitors and organisers shall also be maintained so as not to present a danger. All conductors in a system must be suitably covered by an insulating material to protect from danger. Each stand must have a means of isolating electrical supply in case of an emergency.
Contractors must also maintain acceptable standards of electrical safety. All electrical connections must be made using suitable equipment. Wires must only be attached to sockets using a plug with a suitable fuse. Electrical equipment including sockets must be in good order; damaged equipment will be removed from the venues. Joints in electrical leads or cables must be made using a connection box and wrapped with electrical tape. In case of fire which was caused by poor electrical connections or the use of substandard materials, the contractor shall be held liable and a fine of AED 10,000/ would be imposed to the offending contractor.
Please note, if you require power during build-up and breakdown you will need to order it.
Please visit the GES Exhibitor Webshop to order electricity services from our official contractor.
For assistance, please contact GES service team at [email protected] or call +971 4885 5448.
Floorcoverings and carpet
It is mandatory for exhibition spaces to have flooring or carpet. Shell scheme stands have carpet included within package, Space Only exhibits can either purchase from GES Exhibitor Webshop or should you wish to provide your own carpet, flooring or platform etc, then it is required to be laid by a qualified contractor.
Please note that we do not allow concrete flooring and if you do not provide your own floor covering, we will be using GES to carpet the area and pass the cost onto the exhibitor. If you lay your own floor-covering, you are responsible for its removal and disposal at the end of the event (together with any carpet tape and/or tape residue). Please be aware that significant charges will be levied on exhibitors who fail to remove any of the above.
For assistance with ordering from the webshop, please contact GES at [email protected] or call +971 4885 5448.
Floor Loading Areas
Floor loading capacity: A maximum of 5,000kg per m² in halls 6, 7 and 8.
Height restrictions
The stated height restrictions apply to the structures themselves and any items within the designated area.
All designs should be submitted 4 weeks pre-show to DWTC via the exhibition organisers.
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Single-Storey Space Only stands: A maximum height of 6m. All stands 4m or above are deemed complex and drawings must be approved by a structural engineer, with the cost being charged to the exhibitor.
There is a DWTC mandatory submission fee of AED 525 for single storey stands.
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Double-Decker Space Only stands: A maximum height of 6m. Please note, all double-deck stands must have structural engineer approval but are also subject to a venue mandatory structural review and approval process.
There is a DWTC mandatory submission fee of AED 1,050 for double-decker stands.
Internet and Wi-Fi
There will be an open/general Wi-Fi connection in specific areas open to attendees of Breakbulk Middle East 2025. The Wi-Fi network is designed to allow connections to remain active for a maximum period of 2 hours. Should a period of 2 hours lapse without any activity on the device, the connection will be released, freeing up inactive resources. The user will however have the option to re-connect to the wireless service and accept the terms and conditions. To log in, please select the network ‘Free-Wi-Fi’ and create an account.
Please note that we always advise that event critical services, e.g., those for demonstrations or presentations use, are provided as a dedicated, hard-wired service. This will ensure that there is no interruption to internet connectivity, as would be the risk with a wireless internet service.
Wireless, telephone and internet services must be ordered via Event Plus Online Portal.
Early Bird Deadline: Monday 13 January 2025.
For enquiries, please contact DWTC’s exhibition services directly at [email protected].
Due to the variability of wireless network signals within the exhibition environment, Dubai World Trade Centre operates the following:
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Wireless internet networks installed by exhibitors and their contractors can only function on 2.4GHz, however DWTC does not recommend this for product demonstration due to interference from multiple networks and is unable to offer any technical support on this frequency.
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Dubai World Trade Centre operates a “Clean Air” policy on wireless internet networks functioning on 5GHz and will reserve the right to switch off any unauthorised 5GHz wireless networks
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The “5GHz Wireless Internet Access” product only operates on the 5GHz wireless band. To know if your device supports 5GHz radio you can search www.gsmarena.com to see the specifications of your smartphone or tablet under DATA _ WLAN. If it has “Wi-Fi 802.11 b/g/n” then it only supports 2.4GHz, if it has “Wi-Fi 802.11 a/b/g/n” then it supports 5GHz.
Late Working System
Hyve are committed to safe working and aim to minimise the number of people working outside the timetabled hours. It is important to contact the organisers as soon as possible if you foresee any problems keeping to this schedule.
As of January 2024, the charge for late working was amended. Please note, there will be a charge of AED 1,000 per hour or AED 3,000 per day for any late working. Charges are applicable per stand. Payments are to be made via card payment and only available to be processed on site after organiser approval. A mandatory form is required to be completed alongside payment, please visit the organiser's office when onsite.
Rigging
The DWTC Event Services Department is the sole provider of all top and primary rigging at the venue. All rigging operations at the venues are subject to approval by the engineering team responsible for technical services. Any steel wires, shackles, web slings, chains or lifting appliances are classed as rigging accessories. DWTC reserves the right to inspect all secondary rigging at the venues and may refuse the use of any rigging that does conform to international accepted standards. This is required for any signs, overhead lighting or fittings that are to be hung from the ceiling within the exhibit space.
Lighting rigs, structural rigging and banners are permitted provided the uppermost point is within 6m from the venue floor and the lowest point is above 2.3m. All rigging is subject to approval by the organiser and must be contained within the confines of the stand and may not overhang any gangways or neighbouring stands. Rigging may not be attached to built/stand structural for structural support.
Banners should be rigged no higher than 6m and must sit 0.5m in from the edge of the stand and 0.5m in from any party walling.
Visit the Event Plus Online Portal to order services.
Early Bird Deadline: Monday 13 January 2025.
Security
The show organisers for Breakbulk Middle East provide adequate security, during build-up, breakdown and show days. Please note, you are responsible for insuring your own goods whilst they are onsite for the show duration.
To help ensure good security at the show, please follow these guidelines:
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Delegate one member of your staff to be responsible for your company’s security at the exhibition.
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Do not leave cash, handbags, valuables, laptops, etc. in unlocked drawers, cupboards or in your exhibit space.
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Laptops or mobile phones should not be left unattended at any time.
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Please note that build up and breakdown days are high-risk periods. You are recommended to work in pairs so that the exhibit space is staffed always.
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Make sure you arrive prior to the official opening time and do not leave your exhibit space before the hall is clear of visitors.
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Should you have small valuables that you wish to leave on your exhibit space, you are advised to arrange lockable cabinets or other safe storage areas.
Exhibitors retain full responsibility for all items on their stand for the duration of the event. You can order additional security via Event Plus Online Portal.
Temporary Staff
If you wish to employ additional staff for your stand space, please contact Vibes Events to obtain a quotation for this service. Please provide as much detail as possible:
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Start dates and times
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End dates and times
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Expected roles and responsibilities
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Special requests
Contact details are as follows:
Wasundara Boralugoda
Email: [email protected]
General
Email: [email protected]
Telephone: +971 56 209 1365
Telephone: +971 56 209 1365
Any employed temporary staff for your event such as hosts and hostesses, promoters and supporting temporary staff, a consolidated list needs to be returned to the organiser 3 weeks prior to the start of build-up as this is required by Dubai local authorities. Please email this to [email protected]
